New or Lost Phone

New phone? 

If you have set up MFA with your old phone and now have a new phone, there are a few steps you need to undertake to update your authentication account and allow you to log back in.  

If you still have access to your old phone: 

  • Login to  and change or delete your details as appropriate. 
  • Using your old phone. 

If you don’t have access to your old phone: 

Contact the Âé¶¹ÖÐÎÄÓ³»­´«Ã½ Servicedesk by email servicedesk@uhi.ac.uk from your Âé¶¹ÖÐÎÄÓ³»­´«Ã½ Staff Account, where we can reset your account to allow you to update your MFA to your new phone.  

If you do not have access to your Âé¶¹ÖÐÎÄÓ³»­´«Ã½ emails, you will need to contact your Line Manager or HR team who can log the request on your behalf.

Please note: We cannot reset your MFA method from a personal email address or from live chat. 

Lost your Âé¶¹ÖÐÎÄÓ³»­´«Ã½ work phone? 

If you have lost your Âé¶¹ÖÐÎÄÓ³»­´«Ã½ work phone, please contact your Line Manager who will need to submit the  on Unidesk.